Summary: Reporting to the General Manager or designated manager, provide quality professional assistance to the auctioneer during an auction sale. Interact with dealers to establish a good customer relationship, enhance vehicle sales and respond to customer questions and problems that may occur. Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.
Job Description:
Responsibilities and Duties:
1. Provide prompt and courteous service: both on the phone and in person.
A. Demonstrate friendliness and proper phone etiquette with every customer.
B. Maintain a professional appearance and a neat work environment consistent with the Handbook.
2. Make sure customers receive prompt, efficient and courteous attention from all employees.
3. Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
4. Provide the highest quality of "salesmanship" during the auction sale to insure that a fair market price is received for each vehicle offered
5. Interact with dealers before and after sale to establish a good customer relationship, enhance sale attendance and create an enthusiastic environment
6. Liaise between dealers and appropriate auction personnel to resolve questions or problems that may occur
7. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
8. Advise the General Manager or designated manager and Facilities of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.
9. Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the General Manager or designated manager. Report all incidents properly and immediately.
Educational Requirements and Qualifications:
High School Diploma or GED with one (1) to three (3) years experience as an auctioneer.
Physical Requirements:
The physical activity requirements of the position are from Light to Medium Physical Work. (Refer to Policy HR-200 for definitions)
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions)
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical, mechanical equipment and cleaning, body shop and painting chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with body shop and paint operations.

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