Factory Manager

Job Summary: Reporting to the General Manager or designated manager, responsible for the overall operation and administration of factory sales. Act as liaison between auction and factory accounts for accuracy of vehicle preparation. Establish a positive customer relationship. Provide accurate account records and maintain efficiency in resolving problems in accordance with corporate guidelines to ensure achievement of maximum dollar sales volume in the most profitable way possible. Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.
Responsibilities and Duties:
1. Provide prompt and courteous service: both on the phone and in person.
A. Demonstrate friendliness and proper phone etiquette with every customer.
B. Maintain a professional appearance consistent with the Handbook.
2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
3. Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service.
4. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
5. Serve as liaison between the auction and the factory. Assure accurate preparation of titles, contracts and necessary sales reports.
6. Provide scheduled sales line-up to the Lot Manager and Detail Manager for proper routing of vehicles. Coordinate aged units first.
7. Complete repurchased units and dealer reimbursements immediately. Review and verify information on block summary dealer handouts, expense summary and recap reports. Verify after sale audit.
8. Submit weekly reports to the General Manager or designated manager and Operations Manager on inventory status of aged units, rejected units including the status of all repurchased units.
9. Ensure that all sales records and files are maintained systematically. Maintain ongoing knowledge of all state and local laws pertaining to title changes. Keep all contracts and auction manuals updated and available for employee use.
10. Direct and supervise employees responsible for processing documents, checking in all vehicles, posting all charges to vehicles, completing title work and filing on a daily basis.
11. Develop and train all employees within the Department by company standards and guidelines. Monitor training conducted and ensure such training is according to company policy and procedures.
12. Make sure Department is properly staffed at all times; develop and post weekly work schedules for all Department employees. Control regular and overtime payroll within budgets.
13. Prepare and conduct performance appraisals for all Department employees per company policy; maintain all wage and salary guidelines within the Department.
14. Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the General Manager or designated manager.
15. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager, designated manager or other corporate sources. Conduct Department meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees. Maintain a good flow of communication with General Manager and office personnel.
16. Monitor all local competition and recommend competitive strategies to the General Manager and Marketing Manager.
17. Monitor and control all sale related conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Conduct daily inspections to determine if appearance meets these standards and advise Facilities of all breakdown and maintenance needs immediately.
18. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements and Qualifications: High School Diploma/GED with three (3) to five (5) years management experience and two (2) years supervisory experience required. Must be qualified to operate a motor vehicle and possess a valid driver's license.

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